Tap the power of your health plan's Web site

Your health plan's Web site does more than you think. You can find a doctor or order a prescription refill in seconds! Online tools and resources are available 24/7. All you have to do is log-on. If you haven't used your health plan's site before you will have to register to access most features, but it only takes a few moments.

You can log-on and change your Primary Care Physician (PCP). Some health plan Web sites give you online access to a pharmacist. You can also learn about side effects of a new medication you're taking, or find out if there's a generic substitute for a brand name drug. You may even be able to review medical tests.

You can file or track your claims. Schedule appointments, email your doctor, or chat online with a nurse. Most health plans also offer some discounts for alternative care providers.

Are you using an out-of-network mental health provider? You may be able to file your claims online and shorten the time it takes to get reimbursed. No US mail turn-around time or paper claims hassle.

Find your health plan's Web site in our Contacts section.

Are you getting our mail?

The documents we send by US Post are important. Make sure you get them. To be sure you receive any information mailed by Stanford Benefits, take a moment review and update your address information in StanfordYou.

Review and update your current addresses — both mailing and permanent address:

1. Go to http://stanfordyou.stanford.edu and log in.

2. Click on "Maintain your directory information."

3. Check "Home phones and addresses."

Stanford Benefits uses your mailing address, not your permanent address.

Retirees: you can verify your mailing address information with a brief call to our Service Center at (650) 736-2985 or (877) 905-2985. Press option 9.